‹ Back to TickKet

TickKet — Terms of Service

Effective date: June 12, 2026 Last updated: June 12, 2026

⚠️ DRAFT — for review. Placeholders in [brackets] need your real details. Have a lawyer review before relying on this with paying customers. This draft was prepared with AI assistance and is not legal advice.

These Terms of Service ("Terms") are a binding agreement between you and [TickKet, LLC — update when the entity is formed; until then: Chris Hayworth, doing business as "TickKet"] ("TickKet," "we," "us") governing your use of the TickKet application and website at tickket.app (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What TickKet is — and what it is not

TickKet is a travel-rewards companion: it organizes your trips, loyalty-program balances, receipts, and reservations in one place, provides informational alerts about flights and travel conditions, and includes Hugo, an AI concierge.

TickKet is not an airline, hotel, travel agency, booking service, or financial advisor. We do not sell, book, change, or cancel travel. Your relationship for any reservation, loyalty program, or points balance is solely with the airline, hotel, or program operator.

2. Eligibility and your account

You must be at least 18 years old (or the age of majority where you live) to use the Service. You agree to provide accurate account information and to keep your sign-in method secure. You are responsible for activity that occurs under your account. Tell us promptly at [support@tickket.app] if you believe your account has been compromised.

3. Travel information disclaimer — please read this one

Flight statuses, gate assignments, delays, cancellations, weather, news, market data, and similar information in the Service come from third-party data sources. This information may be incomplete, delayed, or wrong, and alerts may fail to send at all.

Always confirm flight and travel details directly with your airline, hotel, or carrier before acting. You agree that TickKet is not responsible for any loss — including missed flights, missed connections, forfeited reservations, or any travel disruption cost — arising from your reliance on information or alerts in the Service, or from the absence of an alert.

4. Hugo and AI-generated content

Hugo and other AI features (including screenshot reading and email parsing) use artificial intelligence. AI output can be inaccurate, incomplete, or misleading, even when it sounds confident. Hugo's suggestions are informational only and are not professional, financial, legal, or safety advice. Point valuations shown in the Service (for example, a dollar value on a points balance) are rough estimates for convenience, are not offers or guarantees, and may not reflect what a program will actually give you.

5. Your content and your responsibilities

The Service lets you submit content: forwarded emails, screenshots of loyalty balances, receipts, trip details, notes, and preferences ("Your Content"). You keep ownership of Your Content. You grant us a limited license to process, store, and display it solely to operate and improve the Service for you.

You represent that:

You agree not to: scrape, crawl, or harvest data from the Service; reverse-engineer, copy, resell, or white-label the Service; probe or test the security of the Service; use the Service to violate a loyalty program's terms; or interfere with other users.

6. Loyalty programs are not ours

Loyalty program names, logos, and balances shown in TickKet belong to their respective owners. TickKet is not affiliated with, endorsed by, or sponsored by any airline, hotel group, or credit-card issuer. Your participation in a loyalty program is governed by that program's own terms. TickKet never asks for, receives, or stores your loyalty-program passwords; balances appear in TickKet only from information you choose to provide (screenshots, forwarded emails, or manual entry).

7. Subscriptions and billing

Parts of the Service are free; premium features (including Hugo and real-time alerts) require a paid subscription as described in the app. Subscriptions are billed monthly through Stripe, renew automatically each month, and continue until cancelled.

8. SMS alerts

If you opt into SMS alerts (a premium feature): message frequency varies with your travel activity; message and data rates may apply; consent to receive SMS is not a condition of purchase; reply STOP to cancel SMS alerts at any time and HELP for help. Carriers are not liable for delayed or undelivered messages — and per Section 3, neither are we.

9. Privacy

Our Privacy Policy describes what we collect, what we deliberately do not collect, how long we keep things, and how to delete your data. It is part of these Terms.

10. Our property

The Service — including its software, design, logos, and content we created — belongs to us or our licensors and is protected by intellectual-property law. We grant you a personal, non-exclusive, non-transferable, revocable license to use the Service for your own personal, non-commercial travel management. No other rights are granted.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case we will give reasonable notice where practicable). Sections 3, 4, 12, 13, 14, and 15 survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR TRAVEL-DISRUPTION COSTS; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF US $50 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to defend and hold us harmless from claims and costs (including reasonable attorneys' fees) arising from Your Content, your violation of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction. [Optional, lawyer to advise: binding individual arbitration clause + class-action waiver — common for consumer apps, but enforceability and fit vary; decide with counsel.]

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice in the app or by email at least 14 days before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms.

17. Miscellany

These Terms (plus the Privacy Policy) are the entire agreement between you and us regarding the Service. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Questions about these Terms: [support@tickket.app — set up this routing rule in Cloudflare, like trips@]